Schuyler Dylan Bagwell
Seattle, Washington 98115 · 530.624.3409 · schuyler.bagwell@gmail.com
Qualifications Profile
Professional and enthusiastic leader with several years of experience in a supervisory capacity.
Service: Ten years experience interacting with people in a wide range of demanding environments, including municipal courts, field supervision of offenders, maximum-security juvenile prison, as well as Seattle tourism, ground operations at a major international cruise line, and five-star hotel valet and concierge.
Leadership: Recruited and trained a team of employees and interns responsible for ensuring clients complete their court mandated community service; Significant professional and on-the-job training in first-class guest service and sales, effective communication, conflict resolution and team building.
Technology: Expert proficiency (15+ years) with Microsoft Office, QuickBooks Pro, and other software on both Macintosh and PC platforms.
Professional Experience
Operations Coordinator
Office of the City Attorney, City of Seattle, Seattle, Washington
- Directed and oversaw daily operations of Seattle Community Court; a community-involved, rehabilitative criminal justice initiative, in partnership with Seattle Municipal Court and Seattle Police Department
- Supervised thirteen community service sites citywide, serving over 2,000 criminal defendants in 2008 designated as “chronic public system users,” who repeatedly commit low-level, non-violent misdemeanors or fail to comply with court sanctions
- Structured daily schedules at sites and performed community service alongside defendants
- Trained and supervised a support staff of three AmeriCorps members and several volunteer interns
- Tracked compliance and recidivism data for accurate reporting to Seattle Municipal Court and U.S. Department of Justice
Guest Services Supervisor
Ride the Ducks of Seattle, Seattle, Washington
- Directly managed a fast-paced team of up to 15 employees while ensuring memorable guest service, safety, and fun in all daily operations of Ride the Ducks of Seattle, including ticket sales, phone reservations, gift shop merchandising, embarkation/disembarkation procedures, safe maneuvering of DUKWs through parking lots and onto city streets, and knowledge of U.S. Coast Guard and USDOT safety policy and procedures
- Maintained and reconciled employee tills and financial reports with sales of up to $20,000 per day
- Assisted thousands of guests on a daily basis with any and all needs relating to our land and water tour as well as extensive knowledge of all of Seattle’s prime tourist destinations
- Ensured a superior guest experience by providing aggressive hospitality to all guests and maintaining a happy and fun disposition in all transactions
- Assisted in development of computer, phone, and ground operations training documentation
Academic Mentor
Green Hill Juvenile Correctional Facility, Chehalis, Washington
- Served as a tutor and mentor for four incarcerated youths ranging in age from 15-18
- Interpreted the youth’s needs and provided guidance in traditional high school subjects and preparation for standardized testing
- Helped youth develop critical thinking skills as a means to increase post-incarceration successes
- Led workshops for other incarcerated students on the craft of writing and art history
- Led discussions of current events and how they relate to both the individual and the community
Education
The Evergreen State College, March 2010 to June 2012
Olympia, Washington
California State University, Chico, May 2004 to May 2007
Chico, California
Bachelor of Arts in Liberal Studies; Areas of Concentration: Political Science, Communications
